Technical Support

Technical Support

ZEVx serves as the Single-Point-of-Contact for our customers & fleet managers.

The ZEVx Helpdesk is the 1st call for reporting service issues.

The ZEVx team owns the entire lifecycle of the service event to ensure responsive and quality issue resolution.

Our process leverages our certified Authorized Service Provider (ASPs) network for in-region support backed by Level 1 – 3 support provided by centralized ZEVx experts.

Helpdesk

Helpdesk

For existing customers, contact the ZEVx Helpdesk using either method below. Please review the Issue Response Guidelines to the right.

Telephone (24×7 coverage)

888.321.4938

Email (Non-urgent issues)

support@zevx.com

Issue Response Guidelines

Issue Response Guidelines

Vehicle is disabled, or there is significant business impact.

Please contact our Helpdesk via Telephone and provide the call specialist the details of your issue.

You will receive a call back from the on-call tech support specialist within two hours.

Trouble indication but vehicle is operational.

Please contact our Helpdesk via Telephone, or Email and provide the details of your issue.

You will receive a response from a tech support specialist within 8 hours during business hours Monday-Friday.

General support inquiries.

Please contact our Helpdesk via Email.

Email response within two business days.

Warranty

Warranty

ZEVx warrants the Athena Powertrain Conversion on every vehicle upfitted by ZEVx or an Authorized Distributor or Service Provider. Warranty coverage for the battery pack is effective for up to 5-years or 100,000 miles, whichever comes first, after the date the conversion is certified upon customer delivery. Warranty coverage for the powertrain, defined by ZEVx, is effective for up to 3-years or 36,000 miles, whichever comes first, after the date the conversion is certified by ZEVx faculty upon customer delivery. For an additional charge, the ZEVx provided powertrain warranty can be upgraded to 3-years / 50,000 miles, 4-years / 50,000 miles or 5-years / 75,000 miles.