ZEVx serves as the Single-Point-of-Contact for our customers & fleet managers.
The ZEVx Helpdesk is the 1st call for reporting service issues.
The ZEVx team owns the entire lifecycle of the service event to ensure responsive and quality issue resolution.
Our process leverages our certified Authorized Service Provider (ASPs) network for in-region support backed by Level 1 – 3 support provided by centralized ZEVx experts.
For existing customers, contact the ZEVx Helpdesk using either method below. Please review the Issue Response Guidelines to the right.
Telephone (24×7 coverage)
Email (Non-urgent issues)
Issue Response Guidelines
Included in the Athena EV conversion price, our customers are entitled to following warranty service:
5-years / 100,000 miles
3-years / 36,000 miles (standard warranty)
5-years / 100,000 miles (upgrade 2)
Support Process Flow
This diagram describes the steps, actions and decisions taken to resolve a customer issue.